Delivery and Shipping

We ship to Australia and New Zealand with Australia Post. For other countries, email us at info@memoryblock.com.au for a shipping quote before you order.

Delivery times

Each order is printed by hand, so please allow time for production before dispatch. Delivery times start from dispatch and depend on your delivery method and address.

Australia Post Standard: 2–7 business days

Australia Post Express: 1–3 business days

Regional and remote areas can take longer, and Express is not available to every address. If your address is outside the Express Post network, Australia Post will use the fastest available route. To check the delivery time to your address, use Australia Post’s delivery time calculator.

If you need your order by a certain date, choose Express and email us as soon as possible so we can let you know what’s possible.

Shipping costs

Shipping costs are shown at checkout before you pay. Standard shipping is free on Australian orders over $75.

Click & Collect

Click & collect is available from selected Memory Block shops. The available shops are listed at checkout.

Orders are usually ready for pickup within 1 business day.

We aim to have orders placed Monday to Friday ready the next business day.

Orders placed after 4 PM on Friday or anytime over the weekend will be ready for pickup from the following Monday (excluding public holidays).

Wait for Your Pickup Notification
We’ll send you an email once your order is ready to collect.
Please wait for this email before coming to pick up your order.

Once you’ve received your ready-for-pickup email, you can collect your order any time during your selected location’s shopping centre hours.

Acrylic Orders

Please allow 1–2 extra days for acrylic printing. Printing directly onto acrylic requires time for curing and drying.

Tracking and delivery problems

We’ll email you a tracking number once your order is dispatched. If your order hasn’t arrived within the expected time, or arrives damaged, email info@memoryblock.com.au with your order number. We are responsible for your order until it is delivered. See our Refunds & Returns Policy.

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or it was not collected from the post office, we may charge the cost of sending it again.

Thank you for supporting our small business!

We're a small business making handmade, customised products. We pride ourselves on quality, consistency and fast delivery. Occasionally, factors such as special requests, high order volume or production problems can cause a delay. It's always best to order early to leave plenty of time for production and shipping.

More questions?

Reach us via live chat or at info@memoryblock.com.au – we’re happy to help.