FAQs

Is my photo suitable for printing on wood?
Yes! We accept all formats and orientations of photos. If you have any questions you can email us your photo at info@memoryblock.com.au

How do I know my photo will look good?
At Memory Block, we ensure every photo looks its best! Our expert team reviews each image before printing to make sure it meets our high-quality standards.
We use top-of-the-line printing technology and materials to bring out the best in your photos, ensuring vibrant colors and sharp details.
If we foresee any issues or if the photo doesn’t fit as expected, we’ll contact you directly to make sure everything meets your satisfaction.
Feel free to include any specific cropping preferences in your order notes, and we’ll do our best to accommodate them. If we encounter any challenges with your request, we’ll reach out to you before we finalize the print. Rest assured, your memories will be captured beautifully.

What is the difference between pine and Bamboo?
The main difference between our Bamboo and Pine blocks is the aesthetics. Both materials are of the same great quality and they print very similar to each other.
The bamboo can be slightly more matte than the pine with very fine grains through the print.
The Pine can have a smoother finish, however due to the natural nature of the wood, tiny grains are also sometimes visible.
Most people choose based on what they believe is more attractive.
Some people like the rustic pine others like the sleek, classy bamboo as it has a nice grain through it and side pattern. Bamboo is $5 extra per block.

My Photo was taken on my phone- is this ok?
Absolutely, the majority of our blocks are printed from customers mobile phones. All images are edited by our photoshop experts prior to printing, if they see any issues with quality or layout, you will be contacted directly.

My photo was saved off social media, is this ok?
Many of our customers print their favorite images from platforms like Facebook and Instagram, and they turn out great! Just keep in mind that social media photos are often not as high-quality as the originals, as these platforms reduce image quality to save file sizes.

If possible, try to track down the original photo from your phone or camera—the difference in quality will be worth it! Our team reviews every order individually, so if we notice any issues with the quality, we'll reach out to you directly to discuss it. If you’re unsure about your photos or would like us to check them before printing, feel free to email us at info@memoryblock.com.au

I'M HAVING TROUBLE UPLOADING MY PHOTOS!
If you're getting an error when uploading, or don't have your photos ready right now, don't worry! Please add your product to the cart without uploading a photo and proceed to checkout. After you place your order, our team will personally follow up and send you an email with detailed instructions on how to upload your photos at your convenience. This is especially helpful for photos larger than 10MB.

Can I request a preview of my photos before they’re printed?
Yes, you can absolutely request a preview! Just leave a note in the "Add order note" section under the checkout button in your cart, and our team will send you a proof before printing. This is especially helpful if you’re unsure about the photo you uploaded, want to check cropping, or would like to see how a photo wall will look as a cohesive set. It’s also great for products like the heart and hexagon designs, which don’t have a crop preview.

Can You Do Portrait or Landscape Orientation on Rectangle Products?
Yes! All our products can be printed in either portrait (vertical) or landscape (horizontal). When uploading your image, simply select the orientation icon at the bottom of the cropping screen to choose your preferred layout.

Heart and Hexagon Products
For heart and hexagon shapes, our Photoshop team will handle all the cropping and editing for you. Just upload your photo and let us take care of the rest. If you have specific cropping requests, include them in your order notes. You can also request a preview of your photo on the block before we print it.

What If My Photo Doesn’t Fit the Block?
Photos that work best for heart and hexagon shapes have the subject centered with enough background space for cropping. If we notice any concerns about the fit, we’ll contact you to discuss options. If you’d like us to check before you order, feel free to email your image and desired size/shape to info@memoryblock.com.au.

Photo Wall Preview
Want to see how your photos will look together as a Photo Wall? Just let us know in your order notes, and we’ll create a preview for you to approve before printing. If you’d like to see a preview before purchasing, email your photos to info@memoryblock.com.au along with details of the photo wall you're interested in.

Photo Wall Design Assistance
Need help planning your photo wall layout? Reach out to us at info@memoryblock.com.au. You can send us photos of your space, measurements, and the images you’d like printed, and we’ll provide personalized layout suggestions to make the most of your Memory Blocks.

Are the sets the same as our single wooden blocks?
Yes, the only difference is pricing :)

Can I print illustrations or art work on the blocks?
Definitely! Illustrations, paintings, gallery prints, are all ideal for wood printing.

How long does it take to print?
In store printing is done on the spot and takes approximately 5-10 minutes per block at non peak times.

For online ordering time frames please refer to our delivery and shipping page.

Can I order online and then go pick up my order in-store?
Yes, click & collect is available from selected shops. The shops that offer it are listed at checkout, and we’ll email you when your order is ready to collect. You can also visit any of our shops to have your photos printed on the spot, which takes approximately 5–10 minutes per block at non-peak times.

What are our opening hours?
All of our store locations are open in conjunction with their respective shopping center operating hours.

How long will shipping take?

Australia Post Standard takes 2–7 business days and Express takes 1–3 business days after dispatch, depending on your address. See our delivery and shipping page for details.

Do you ship internationally?
We ship to Australia and New Zealand. For other countries, simply email us and we'll send you a quote for shipping.

Do you do bulk, trade or wholesale?
Yes! Email us at info@memoryblock.com.au with any enquiries.