Yes! We accept all formats and orientations of photos. If you have any questions you can email us your photo at info@memoryblock.com.au

You can always share your photos via email after ordering!

If you're having trouble uploading, here are some typical causes: 

- Uploading the wrong file type. Make sure they're .jpg, .png, or .heic.

- If you're uploading a few photos and a lot of them are over 2MB in size, our uploader can slow down or stall.
For items that require many photos, like our photo walls, we recommend you add the product to cart and checkout without photo upload, once you place your order you can email your photos to info@memoryblock.com.au Along with your order number/full name, be sure to choose the original, high-quality image for the best results. If we don’t receive a photo, we’ll personally follow up.

Still having trouble? Email info@memoryblock.com.au and we'll help you out!

The main difference between our Bamboo and Pine blocks is the aesthetics. 
Both materials are of the same great quality and they print very similar to each other.The bamboo can be slightly more matte than the pine with very fine grains through the print.
The Pine can have a smoother finish, however due to the natural nature of the wood, tiny grains are also sometimes visible.
Most people choose based on what they believe is more attractive.
Some people like the rustic pine others like the sleek, classy bamboo as it has a nice grain through it and side pattern. Bamboo is $9 extra per block.

Yes! A preview can be requested in your order notes.

Our team of expert photographic editors check each and every photograph on our colour-calibrated screen before it goes into production. 

If your image is low resolution, our editors will work their magic to sharpen them up for you so they will print beautifully at the size you desire. However, if after we have tweaked them, there is still a concern about the quality, we will get in touch straight away.

Our experts will professionally crop your photo to fit your chosen block. If for any reason your photo doesn’t fit perfectly, we will contact you directly.

We also ask you to indicate in the notes section, if you would prefer your picture cropped in a particular way. If we have trouble with your request we will contact you before we print.

We recommend the 3M COMMAND Picture Hanging strips. These are essentially a double sided Velcro's that attach to the wall and block. They can be easily moved and don’t cause any damage to the walls.